Every flow has a unique URL so that you can share your flows with ease! As soon as a flow is created, you will see a URL in the trigger bar below:

A personalized URL is automatically generated based off the name you give your flow (in the top left-hand corner).
Once you click the "Edit" button on the URL, the below modal appears:
Here, you can type in what you'd like the URL to be! The tick to the right will pop up as soon as it's confirmed.

Once a flow is published, you can use this link to send to your customers. You can change this link at any time.
What happens if I change my link, and a customer clicks the old one?
Don't worry! Each flow has a unique set of letters in the URL that can't be changed, before you can personalize the URL.

This means that the URL will always be re-directed back to the relevant flow, even if an old URL is used. The personalization is simply there to make the purpose of your flow more clear to your customers.